Terms and Conditions

For the trip, the Swedish Travel Industry Association's (SRF) general terms agreed within the industry on June 28, 2018 (revised on May 20, 2021) and the organizer's special terms, which are stated below, apply. Epic Trails special terms are indicated in italic text.

The tour operator has the right to apply special terms that deviate from the general ones, if the application of special terms is justified by the trip's special character, special provisions about the means of transport (such as booking and sales terms for regular flights), deviating accommodation terms due to the trip's special character or special circumstances at the destination. The special terms may not conflict with the package travel law to the detriment of the traveler.
The general and special terms are part of the agreement.

1.    THE AGREEMENT

1.1    The agreement becomes binding for the parties when the organizer has confirmed the traveler's order in writing unless otherwise agreed. The organizer shall confirm the traveler's order without delay. Right of withdrawal does not apply to package travel agreements.

1.2    Main traveler is the person in whose name the agreement has been made. The main traveler is indicated first in the travel documents or in another clear way. The main traveler is responsible for payment according to the agreement. All changes and any cancellation must be made by the main traveler. Exceptions can be made if the main traveler becomes seriously ill and cannot carry out the change or cancellation. The main traveler is responsible for providing the organizer with correct booking information for other travelers covered by the agreement. Any refund is made to the main traveler.

1.3    If the traveler is under 18 years old and travels without a guardian, this must be stated at the time of booking. Certain trips may require an age limit that may be higher than 18 years. Information is provided at the time of booking.

1.4     The times for departure and return in the booking confirmation are preliminary. The organizer shall as soon as possible and if possible no later than 20 days before departure specify the departure times that shall apply for the trip.

1.5    The organizer shall provide general information about what applies regarding passports and visas.

1.6    The organizer shall provide general information about health regulations for the destination.

1.7    Connecting travel or special arrangements are included in the package travel agreement only if these have been booked together and at the same time as the services included in the package travel or if these have been sold together with other services for a total price.

1.8    Any wishes or special services at the traveler's request are included in the agreement only if these have been expressly confirmed in writing by the organizer.

1.9    The traveler is obliged to check the booking confirmation/travel documents as soon as they are received and that all information is correct including that names are spelled correctly and correspond to the passport. Any inaccuracies must be pointed out as soon as possible. The organizer reserves the right to charge a fee corresponding to the actual cost of correcting incorrect information plus reasonable compensation for the extra work that the correction entails. If the inaccuracy is due to the organizer or someone they have hired, correction shall be made at no cost to the traveler.

1.10    The main traveler shall immediately notify the organizer of any changes in address, email address, telephone number or other information of importance for the organizer's ability to contact the traveler.

1.11    For certain trips, a minimum number of participants is required for the trip to be carried out. The traveler shall in such cases receive clear information about this no later than at the time of booking.

1.12    If flight tickets are part of the package travel, these shall be used in correct order. The traveler cannot thus use only a return ticket when both outbound and return have been booked or only part of a flight route. If the ticket is not used from the start, remaining parts are cancelled.

Flight information (airports, airlines, times, flight numbers etc.) is preliminary until the ticket has been issued.
If you book your own flight/connection to the trip's starting point, we are not responsible for it no longer fitting if the trip must be changed or cancelled.

2.    PRICE AND PAYMENT

2.1    The price shall be stated in such a way that the entire trip price is clearly shown. The price shall include all services included in the agreement as well as mandatory supplements, taxes and fees.

2.2    The traveler shall pay the trip price no later than the time stated in the agreement.

Final payment must be received by us no later than 40 days before the departure date. Other deadlines may occur due to stricter supplier terms.

2.3    The organizer may in connection with the booking confirmation charge a first partial payment (registration fee). The registration fee shall be reasonable in relation to the trip price and the circumstances in general.

The registration fee is 20% of the trip price and must be received by us no later than 7 days from the booking confirmation. If booking is made later than 40 days before departure, the entire trip must be paid immediately.
Due to stricter supplier terms on certain trips, the registration fee must be paid earlier or before we begin booking the trip's content, and is non-refundable if the trip can be confirmed.

2.4    If the traveler does not pay the trip price in accordance with the agreement, the organizer has the right to terminate the agreement and charge reasonable compensation.

2.5    Unless otherwise expressly stated, the trip price is based on accommodation for two people in a shared double room. For accommodation for only one person in a double room or larger room intended for more residents than one, the organizer has the right to charge an additional fee.

If you have booked a share in a room and no other traveler is available to share with, you will be charged a supplement for your own room shortly before departure. This does not constitute a valid reason to terminate the agreement.

2.6    The organizer is further obliged to inform the traveler about any costs that may be added.

3.    THE TRAVELER'S RIGHT TO CHANGE AND CANCELLATION

3.1    The traveler has the right to change the agreement if the organizer permits this. Changes to the agreement may result in additional costs for the traveler from the organizer or others.

3.2    The traveler has the right to cancel the trip. The organizer reserves the right to demand compensation from the traveler for the costs that the organizer incurs as a result of the cancellation. The organizer may establish reasonable standardized cancellation fees based on the time of cancellation. If the organizer has not established any standardized cancellation fees, the organizer has the right to a reasonable cancellation fee.

Cancellation must be done in writing by email. Non-payment does not count as cancellation.
Cancellation fees:
•    More than 40 days before departure: the registration fee
•    40-15 days before departure: 50% of the trip price
•    14-0 days before departure: 100% of the trip price
The full price for individually booked flight tickets is charged upon cancellation, in addition to the above share for the land arrangement.
Other deadlines may occur due to stricter supplier terms.
For bookings made through August 31, 2025, other cancellation rules apply. These are stated at the bottom.

4.    THE TRAVELER'S RIGHT TO TRANSFER THE AGREEMENT

4.1    The traveler may transfer the agreement to someone who meets all conditions to participate in the trip. Such a condition may, for example, be that transport companies or others that the organizer has hired according to applicable rules must approve the change of traveler. The traveler must notify the organizer or retailer of the transfer in reasonable time before departure. Notice given no later than seven days before departure is always considered to have been given in reasonable time.

4.2    The organizer may charge a reasonable fee for the transfer. The fee may not exceed the costs that the transfer entails for the organizer. The organizer shall show how the cost has been calculated.

4.3    The transferor and acquirer are jointly liable to the organizer or retailer for everything that remains to be paid for the trip and for the extra costs that the transfer entails.

5.    CHANGES BEFORE DEPARTURE

5.1    Change of contract terms
The organizer has the right to make changes to the agreement provided that the organizer informs the traveler about the change in a clear, comprehensible and distinct way on a durable medium. If the change is insignificant, for example minor changes to flight times, the traveler has no right to price reduction or damages. In case of significant changes to the trip, the traveler shall, if possible, be offered an alternative trip or the right to terminate the agreement without cancellation fee.

5.2    Price change
5.2.1     The organizer may increase the price for the trip if the increase is due to changes in fuel costs, taxes   and public fees or exchange rates.
5.2.2     The trip price may be increased by an amount corresponding to the traveler's share of the cost increase that the organizer incurs. The right to price increase exists only if the cost increase in total exceeds 100 kronor per booking.
5.2.3     The trip price shall be reduced if the organizer's costs, for reasons stated above, decrease by a total of at least 100 kronor per booking. The organizer may deduct actual administrative costs when reducing prices.
5.2.4     The organizer shall notify the traveler of price changes as soon as possible. The notice shall contain a justification for the change and a calculation.
5.2.5     The price may not be increased and need not be reduced during the last 20 days before the agreed departure day.
5.2.6     The organizer may in its special terms waive the right to increase the price according to 5.2.1. In that case, the organizer need not reduce the price according to 5.2.3 either.

5.3    The traveler's right to terminate the agreement without cancellation fee
5.3.1     If the traveler wants to terminate the agreement due to a significant change, e.g. if the price is increased by more than 8% of the package travel's total price, the traveler must notify the organizer that the agreement is terminated within a reasonable time specified by the tour operator from when the organizer informed the traveler about the change. If the traveler does not do this, the traveler becomes bound by the new agreement.
5.3.2     If the package travel agreement is terminated, the organizer shall without undue delay and no later than 14 days after the agreement was terminated refund the entire trip price.

5.4    The organizer's and traveler's right to terminate the agreement in case of unavoidable and extraordinary events
5.4.1     Both the organizer and the traveler have the right to terminate the agreement if the implementation of the package travel or the transport of passengers to the destination is significantly affected by unavoidable and extraordinary events at the destination or in its immediate vicinity. Unavoidable and extraordinary circumstances mean, for example, serious security problems such as war, terrorism, outbreak of serious illness or natural disasters. The traveler has in such cases the right to terminate the agreement without paying any cancellation fee. If the organizer terminates the agreement in accordance with this point, the traveler has no right to damages. The traveler has in such cases the right to full refund in the manner that follows from 5.3.2.
5.4.2     The traveler has no right to terminate the agreement if the unavoidable and extraordinary events were generally known at the time when the agreement was entered into.
5.4.3     To investigate whether the event is of such serious nature as stated above, expert Swedish or international authorities shall be consulted. From 14 days before departure, a current advisory from the Ministry for Foreign Affairs is grounds for termination if the advisory covers the time of the traveler's trip. A current advisory from the Ministry for Foreign Affairs shall also be considered to constitute grounds for termination if it is otherwise clear that the circumstances underlying the advisory affect or will affect the destination at the time of the traveler's trip.

6.    THE ORGANIZER'S RESPONSIBILITY FOR THE PACKAGE TRAVEL'S IMPLEMENTATION

6.1    Deficient implementation
If a travel service is not implemented according to the agreement, the organizer shall remedy the defect within reasonable time. However, the organizer is not obliged to remedy the defect if it is impossible or if the remedy would entail disproportionate costs. If the organizer does not remedy the defect, the traveler may have the right to price reduction and damages.

6.2    Significant defects
6.2.1     If after departure a significant part of the agreed services cannot be provided, the organizer shall if possible arrange equivalent or at least equivalent alternatives at no extra cost to the traveler. If the organizer cannot offer this, the organizer may offer alternatives of lower quality in conjunction with reasonable price reduction. The traveler may only reject such alternatives if these cannot be considered comparable to those that would have been provided according to the agreement or if the offered price reduction cannot be considered reasonable.
6.2.2     If the organizer cannot offer any alternative or if the traveler has the right to reject such alternatives according to 6.2.1., the traveler may have the right to price reduction and damages.
6.2.3     In case of defects that significantly affect the implementation of the package travel and that the organizer has not remedied within reasonable time, the traveler may terminate the agreement and may also have the right to price reduction and damages.
Defects and changes that affect less than 25% of the trip's content are not considered significant.
6.2.4     If the organizer cannot offer any alternative or if the traveler has the right to reject such alternatives according to 6.2.1., or if the traveler has terminated the agreement according to 6.2.3, the traveler has the right to equivalent return transport without undue delay and at no extra cost if the package travel includes transport and the traveler is at the destination.

7.    ABOUT PRICE REDUCTION AND DAMAGES

7.1    Price reduction is not paid if the organizer can show that the defect is due to the traveler.

7.2    The traveler has no right to damages if the organizer shows that the defect is due to the traveler or to a third party unconnected to the provision of travel services included in the package travel, or if the defect is due to unavoidable and extraordinary events.

7.3    If the defect is due to someone that the organizer has hired, the organizer is free from liability for damages according to these travel terms only if also the one that the organizer has hired would be free according to that provision. The same applies if the defect is due to someone else in an earlier stage.

7.4    Right to damages due to the organizer cancelling the trip does not exist if the organizer shows that fewer people than a minimum number stated in the agreement have registered for the trip and the traveler is notified in writing within a time stated in the agreement that the trip has been cancelled.
Notice that a trip is cancelled shall be given no later than
•    20 days before departure if the trip lasts longer than 6 days
•    7 days before departure if the trip lasts between 2 and 6 days
•    48 hours before departure if the trip lasts shorter than 2 days
We may cancel the trip if the number of participants is below ten.

7.5    Damages according to these terms include compensation for pure economic loss, personal injury and property damage. The traveler is obliged to limit the damage as much as possible.

7.6    Unless another limitation follows from the package travel law or other mandatory legislation, the organizer's liability for damage is limited to three times the package travel price. This limitation does not apply to personal injury or damage caused intentionally or by negligence.

8.    COMPLAINT

8.1    The traveler may only invoke defects in the agreed services if they notify the organizer or retailer about the defect within reasonable time after they noticed or should have noticed the defect. This shall be done as soon as possible and if possible at the destination. When determining any price reduction or compensation for damages, the time when the traveler complained is taken into account if such notice would have meant that the organizer could have remedied the defect.

8.2    Notwithstanding point 8.1, the traveler may invoke defects if the organizer or retailer has acted with gross negligence or contrary to good faith.

9.    THE TRAVELER'S RESPONSIBILITY DURING THE TRIP

9.1    The organizer's instructions
The traveler is obliged to follow the instructions for the trip's implementation given by the tour guide or by another person that the organizer hires. The traveler is obliged to respect the rules of order that apply for the trip and at the destination and behave so that fellow travelers or others are not disturbed. If the traveler significantly violates this, the organizer may terminate the agreement without the traveler having the right to compensation or refund.

It is the traveler's responsibility to choose a trip that suits their physical and mental ability. If the trip must be interrupted due to insufficient ability or health, the organizer is not liable for additional costs or price reduction, but refers to the traveler's own travel insurance.

9.2    The traveler's responsibility for damage
The traveler is responsible for any damages due to damage that the traveler through negligence causes the organizer.
The traveler is liable for compensation directly to the supplier for damage and theft as a result of negligence (for example but not limited to means of transport, accommodation, borrowed or rented material such as bicycles).

9.3    The traveler's responsibility for formalities
9.3.1    The traveler is personally responsible for observing necessary formalities for the trip's implementation, such as possession of valid passport, visa, vaccinations, and insurance.
9.3.2    The traveler shall for all transport services included in the package travel have completed check-in in accordance with the travel plan or other instruction from the organizer or transporter.
9.3.3    The traveler is personally responsible for all costs that arise due to deficiencies in said formalities, for example return transport due to lack of passport, unless the deficiencies were caused by incorrect information from the organizer or retailer.
9.3.4    The traveler is responsible for taking part of information provided by the organizer.

9.4 Deviation from the arrangement
A traveler who after the trip has begun deviates from the arrangement is obliged to notify the organizer or their representative of this.

10.    THE ORGANIZER'S OBLIGATION TO PROVIDE ASSISTANCE

If the traveler finds themselves in difficulties during the trip, the organizer is obliged to provide appropriate help without undue delay. Such help may for example be information about health and medical services, local authorities and consular support. The organizer has the right to charge a reasonable fee for such help if the situation was caused intentionally or by negligence on the traveler's part.

11. DISPUTE RESOLUTION
The parties should try to resolve disputes concerning the interpretation or application of the agreement on their own. If the parties cannot agree, the dispute can be examined by the National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, www.arn.se, or by a general court. A dispute can also be examined via the EU Commission's online platform: http://ec.europa.eu/odr.

For bookings made through September 2, 2025, other cancellation rules apply:

Bookings without flights:
•    For cancellation 41 days or more before departure, the cost is 950 kr per person (or the registration fee, see above)
•    For cancellation 40-31 days before departure, the cost is 30% of the trip price. 
•    For cancellation 30-21 days before departure, the cost is 40% of the trip price.
•    For cancellation 20-15 days before departure, the cost is 60% of the trip price.
•    For cancellation 14-8 days before departure, the cost is 80% of the trip price.
•    For cancellation 7-0 days before departure, the cost is 100% of the trip price.

Deviations may occur and are announced in such cases at the time of booking.

Bookings with flights:
•    For cancellation 41 days or more before departure, the cost is 950 kr per person + the flight cost.
•    For cancellation 40-31 days before departure, the cost is 30% of the trip price + the flight cost + the flight cost. 
•    For cancellation 30-21 days before departure, the cost is 40% of the trip price + the flight cost.
•    For cancellation 20-15 days before departure, the cost is 60% of the trip price + the flight cost.
•    For cancellation 14-8 days before departure, the cost is 80% of the trip price + the flight cost.
•    For cancellation 7-0 days before departure, the cost is 100% of the trip price.