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Frequently asked questions about hiking trips and cycling trips
Frequently asked questions about hiking trips & cycling trips
Here we have gathered answers to many common questions, both about how our trips work and what you should consider before departure. Read through the information carefully so you are well prepared for the big departure day.
Before the hiking or cycling trip
- Check that there are flights or other connections that suit you before you book the trip, but wait to book the flight until you have received our booking confirmation.
- Book your trip on our website. We then start confirming all content, a process that usually takes 3-5 days.
- We then email a booking confirmation that you check and pay the registration fee for. Note that the booking is binding if the desired place is available. Should a place not be available, we suggest an alternative that you are free to accept or decline.
Conference trip or Private group trip: Call or email us for a proposal!
During the hiking or cycling trip
After the hiking or cycling trip
Once you're back home, you'll receive a customer evaluation in your email. We gratefully welcome your feedback on the trip so that we can become even better for next time. It's very much thanks to our engaged guests that we can maintain our high quality.
The survey is sent to the booking holder's email address and can be filled out once. Your feedback is completely private and is not shared with anyone outside the organization. We read all evaluations but cannot respond to them. Please indicate if you want to be contacted regarding something that occurred during the trip. You can also always call or email us separately.
