Privacy Policy

Data Controller

Epic Trails / TRAVL Sweden AB (org.no: 556807-4362)
Address: Fabriksgatan 13, 412 50 Göteborg
Email: info@epictrails.com
Phone: 031-361 34 28

Epic Trails / TRAVL Sweden AB is the data controller for the processing of your personal data according to this policy.

Collection of Information

We collect information from you when you:

• register on our website,
• log into your account,
• make a purchase,
• participate in a competition,
• log out.

The information that may be collected includes:

• name,
• email address,
• phone number,
• payment information (when purchasing),
• IP address, browser type, hardware and log data.

Additionally, we collect information via cookies (see the cookies section below).

Legal Basis for Processing

We process personal data on the following legal bases:

• Contract – to be able to carry out your booking or order.
• Legal obligation – to fulfill legal requirements, e.g. the Accounting Act.
• Consent – for sending newsletters and using certain cookies.
• Legitimate interest – to improve our website, our customer service and for certain marketing.

Your Rights

You have the right to request information free of charge about what personal data we store about you. Additionally, you have:

• Right of access – to know what data we process.
• Right to rectification – to have incorrect data corrected.
• Right to erasure – to have data deleted ("the right to be forgotten").
• Right to restriction – to have processing restricted in certain cases.
• Right to data portability – to receive the data in a machine-readable format.
• Right to object – to processing based on legitimate interest or consent.

To exercise your rights, you can contact us at info@epictrails.eu

Use of Information

The information we collect may be used to:

• manage your trip or order,
• inform flight, transfer and hotel partners about your booking,
• improve our website and services,
• improve customer service and support,
• contact you via email regarding your booking, competitions or offers,
• provide customized marketing (with consent).

Storage Period

We store your personal data only as long as necessary to fulfill the purpose of the processing:

• Customer data linked to bookings is stored for up to 7 years according to the Accounting Act.
• Marketing data is stored until you withdraw your consent.
• Technical logs are stored for up to 12 months.

Disclosure to Third Parties

We do not sell or exchange personal data to third parties. However, data may be shared with trusted service providers who help us operate our business, provided they follow confidentiality requirements.

Examples of services we use:

• Amazon Web Services (AWS) – hosting platform.
• Google Analytics – web statistics.
• Facebook Ads – marketing.

Transfer to Third Countries

Since some of our suppliers are based outside the EU/EEA (e.g. in the USA), personal data may be transferred there. We always ensure that appropriate safeguards are in place, e.g. the EU Commission's standard contractual clauses (SCC).

You can read more or make objections here:

• Google: http://tools.google.com/dlpage/gaoptout?hl=en
• Facebook: https://www.facebook.com/ads/website_custom_audiences/

Information Security

We use technical and organizational security measures, such as encryption, firewalls and access controls, to protect your data. Only authorized employees have access to personal data.

Cookies

Yes, we use cookies. Cookies help us to:

• improve the user experience,
• remember settings,
• analyze usage of the service,
• provide customized marketing (with consent).

Types of cookies we use:

• Necessary cookies – required for the website to function.
• Functional cookies – remember your choices and settings.
• Analytics cookies – e.g. Google Analytics.
• Marketing cookies – e.g. Facebook Pixel.

You can change or withdraw your consent at any time via your browser or our cookie tool. Note that some features may be impaired if cookies are blocked.

Mailings and Subscription

We use your email address to send information about your order, newsletters or offers. You can always unsubscribe via the link at the bottom of each mailing.

Changes to the Policy

We may update this policy from time to time. The latest change date is indicated at the top of the policy. For major changes, you will be notified via email or on our website.

Consent

By using our website, you agree to this privacy policy.